> For the complete documentation index, see [llms.txt](https://omibet.gitbook.io/omibet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://omibet.gitbook.io/omibet.io/terms-of-service/1-6-16.-complaints.md).

# 1️⃣6️⃣ 16. Complaints

16.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us. If a user has a complaint you should write an email regarding a dispute to our customer service team at <support@omibet.io>.

16.2. Notwithstanding the foregoing, we take no liability whatsoever to you or to any third party when responding to any complaint that we received or took action in connection therewith.

16.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavors to respond to queries of this nature within a few days (and in any event, we intend to respond to all such queries within 28 days of receipt).

16.4. Disputes must be lodged within fourteen (14) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions.

16.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.